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Animation Base Ltd Privacy Policy

Animationbase.com is a job advertising website run by Animation Base Ltd. Animation Base Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users' privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

Personal (identifiable) information

When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting 'Allow companies to contact me about jobs', this means that a user's information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Animation Base Ltd distribute a user's information to third parties beyond what we may be legally obligated to do.
  • By selecting 'I don't wish to be contacted about jobs by companies looking to hire', this means that a user's information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Animation Base Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Animation Base Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Animation Base Ltd via the Contact Us page on the website.

Non-identifiable information

Animation Base Ltd may also collect information (via cookies) about users and how they interact with the site, for purposes of performance measuring and statistics. This information is aggregated, so is not identifiable on an individual user basis.

Users may choose to accept or deny cookies from Animation Base Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user's experience of the site.

Removal of stored information

Animation Base Ltd reserves the right to remove user information from the database if that information is deemed obsolete or used in a way that is detrimental to the performance of the website or the reputation of the business as a whole.

A user may remove their details by selecting the 'Remove my account' option from their account menu, or by requesting the removal of their details via the 'Contact Us' link on the website. A confirmation of this removal will be sent to the user by Animation Base Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

Animation Base Ltd.
30-34 North Street
Hailsham
East Sussex
BN27 1DW
United Kingdom

For Advertisers:

Animation Base Ltd makes every effort to ensure that advertiser details are kept safely and securely.

Advertiser details are kept in our secure database and are not distributed to third parties without express permission. Payment details are securely stored in third party systems.

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Animation Base Ltd Privacy Policy

Animationbase.com is a job advertising website run by Animation Base Ltd. Animation Base Ltd is not an employment agency and does not undertake such activities as would be consistent with acting as an agency.

This privacy policy applies only to this website. If you do not accept this privacy policy, you must not use the website. A user will have been deemed to have accepted our Privacy Policy when they register their details on the site, or set up a job alert emails.

We are committed to ensuring our users' privacy in accordance with the 1998 Data Protection Act, as well as ensuring a safe and secure user experience.

Personal (identifiable) information

When users submit identifiable* information to the website they are given the choice as to whether they wish their details to be visible to companies advertising on the website.

  • By selecting 'Allow companies to contact me about jobs', this means that a user's information, as it is entered on the website, may be viewed by companies who use our CV Search tool or watchdog function. At no point does Animation Base Ltd distribute a user's information to third parties beyond what we may be legally obligated to do.
  • By selecting 'I don't wish to be contacted about jobs by companies looking to hire', this means that a user's information will only be visible to a company advertising on the site if a user applies to a job being advertised by that company.

Whilst Animation Base Ltd makes every effort to restrict CV access to legitimate companies only, it cannot be held responsible for how CVs are used by third parties once they have been downloaded from our database.

  • Identifiable information is anything that is unique to a user (i.e. email addresses, telephone numbers and CV files).

Animation Base Ltd may from time to time send email-shots on behalf of third parties to users. Users can unsubscribe from mailshots using the unsubscribe link in the email or by contacting Animation Base Ltd via the Contact Us page on the website.

Non-identifiable information

Animation Base Ltd may also collect information (via cookies) about users and how they interact with the site, for purposes of performance measuring and statistics. This information is aggregated, so is not identifiable on an individual user basis.

Users may choose to accept or deny cookies from Animation Base Ltd, but users should be aware that if cookies are not permitted it may adversely affect a user's experience of the site.

Removal of stored information

Animation Base Ltd reserves the right to remove user information from the database if that information is deemed obsolete or used in a way that is detrimental to the performance of the website or the reputation of the business as a whole.

A user may remove their details by selecting the 'Remove my account' option from their account menu, or by requesting the removal of their details via the 'Contact Us' link on the website. A confirmation of this removal will be sent to the user by Animation Base Ltd.

If you have any questions regarding this privacy policy, you may contact us at:

Animation Base Ltd.
30-34 North Street
Hailsham
East Sussex
BN27 1DW
United Kingdom

For Advertisers:

Animation Base Ltd makes every effort to ensure that advertiser details are kept safely and securely.

Advertiser details are kept in our secure database and are not distributed to third parties without express permission. Payment details are securely stored in third party systems.

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    Customer Technical Support

    Texas, United States
    Pay
    N/A
    Hours
    Full Time
    Type
    Permanent
    Posted
    9 Apr 2018
    Closes
    9 May 2018

    Job Description

    This position requires someone with customer support or similar customer liaison experience in a busy environment and/or Visual Effects experience and a passion for problem solving.

    Our customers are industry leading artists and technical directors from companies like Walt Disney, Warner Bros, Sony, DreamWorks Google and Pixar, with whom you will be communicating directly to fix real post-production environment problems. You will also be coordinating with our internal engineering teams while troubleshooting and may be required to help the engineers provide on-site support for customers.

    You should be a great teammate, have good time management skills, enjoy working in a dynamic, multitasking environment and be able to take instruction and direction from the Customer Support Manager.

    This will be a very rewarding opportunity to work closely alongside customers and engineers that use our industry-leading software, within a high-energy, collaborative, fast paced, fun environment, where you will find it very difficult to get bored by the task at hand.

    Analyze, test and troubleshoot support reports from customers

    Answer customer questions or reproduce bug reports for Nuke and/or our other Foundry products

    Provide solutions and investigate available workarounds or escalate tickets to support/ engineering as needed

    Report detailed and concise bugs or feature requests into a bug database when necessary

    Manage relations with customers, prioritize issues accurately and keep customers updated on the progress of any issues they have logged with us

    Recognize and escalate difficult technical issues with the Customer Support Manager

    Prioritize both time and ongoing projects and keep the Customer Support Manager updated on progress and deadlines

    Summarize a problem and solution for customers and build Knowledge Base articles for their reference

    Stay up-to-date with all Foundry products and host systems to which Foundry products are presently supported

    Proactively stay up-to-date with new technologies that affect Foundry products and the Visual Effects industry

    REQUIREMENTS

    A degree in Visual Effects-related subject, or experience reflecting the requirements of the position

    Good technical skills in at least one of the following operating systems: Windows, Linux or Mac OSX

    Good technical skills in any of the following applications: Nuke, Mari, Modo and/or other 3D packages

    Excellent verbal/written English communication skills

    Ability to explain technical concepts to technical and non-technical customers and staff

    Excellent customer service skills including telephone manner

    Strong problem-solving and troubleshooting skills

    Ability to multitask and work with minimal supervision

    Highly self-motivated and a good team player

    High degree of attention to detail

    Well-organized with the ability to prioritize work based on plans and objectives

    Comfortable with shifting priorities and adapting to different environments

    Experience coordinating team tasks to provide exceptional product support

    Excellent organizational skills with the ability to prioritize work based on plans and objectives

    Desired:

    1+ year in a customer support or customer liaison related position.

    Experience working with a ticket database like Zendesk or similar

    Experience working as part of a remote team

    Experience coordinating team tasks to provide world-class product support

    Experience with licensing systems like RLM

    Experience logging bugs using systems like Target Process, Bugzilla, Jira or similar

    Salesforce CRM experience

    Quality assurance experience

    BENEFITS

    20 days’ vacation + 10 holidays

    Company paid medical, dental and vision plans

    Retirement plan with 4% company match

    Company paid life insurance

    Company paid short and long term disability

    Awards and recognition

    Good work/life balance

    Frequent and fun company events

    Dog friendly office

    The privilege to work with some awesome people on a mission!

    Ref: NR04JB04

    This job was posted to VFX Animator in Texas, United States