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RPM Technician (contract)

We are looking for an RPM Technician (contract).

The RPM Technician is responsible for the day-to-day operations and general upkeep of the local RPM lab. It is the duty of the RPM Technician to: ensure IP delivery conforms to the defined security guidelines, upkeep lab hardware, maintain software and automation processes, and provide timely customer service in a professional manner. Additionally, RPM Technicians may participate in additional initiatives as required.

Key Responsibilities:
-       Distribute intellectual property in digital or physical formats and in compliance with EA's security guidelines.
-       Identify, monitor, report, and resolve local hardware and software issues.
-       Report and maintain media inventory levels.
-       Resolve local service questions, requests or incidents within service levels.
-       Perform other related tasks as necessary.
Job Requirements:
-       Significant schedule flexibility, as well as availability and eagerness to cover shifts when necessary (e.g., weekends, nights).
-       Excellent communication, both written and verbal; excellent interpersonal and customer service skills.
-       Experience collaborating in a shift-based work environment.
-       Strong sense of personal ownership and accountability.
-       Experience writing, clear, concise and professional e-mails and technical documentation
-       Demonstrated ability to work effectively in a fast-paced, high volume and deadline-driven environment.
-       Knack for promoting high visibility and transparency throughout one's team.
-       Experience with different types of disc-based and other forms of media software.
-       Ability to communicate complex technical problems concisely and professionally to technical and non-technical audiences.
-       Team player, but able to work well in an unsupervised environment.
-       Resourceful, proactive and innovative in order to identify issues / implement solutions, as directed.
-       Ability to perform PC hardware repairs and follow technical support documentation or instructions.
-       Troubleshooting experience with hardware, software, and network connectivity issues.
-       Good knowledge of Windows Operating Systems.
-       Organized and has a strong attention to detail.

Job Details



Job Title

RPM Technician (contract)


Baton Rouge, USA







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